Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since you have already canceled the subscription, you should now be able to remove your payment method from FastSpring.com, our official payment provider.
You may refer to this guide to help you with that: https://rankmath.com/kb/update-change-payment-method/#remove-payment-method
As for your refund request,sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
Did you not receive that? Please let us know. We are here to assist.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
