Hello,
We apologize for the issue you are facing regarding the renewal of your Content AI plan. Currently, downgrading or canceling a subscription directly is not possible. Instead, we can process a refund for your current plan, and you would need to purchase a new subscription based on your requirements.
If you would like us to proceed with the refund, please let us know. For more details, you can refer to the downgrade plan article.
Thank you for raising this concern, and we look forward to assisting you further!
Hello,
Thank you for contacting the support.
We’re sorry to see you go, but as requested, we have successfully canceled your Content AI subscription, and you won’t get billed for its renewal.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
