Site will not connect – Site URL and Home URL are the same they’ve always been

Hello,

We apologize for the issue you are facing with connecting your site to Rank Math. It sounds quite frustrating, and we appreciate your patience as we work through this.

Since you’ve already confirmed that the Site URL and Home URL are the same and have gone through the connection wizard multiple times, here are a few additional steps you can try:

1. Ensure you are using the latest version of Rank Math. You can check for updates in your WordPress dashboard.

2. Clear your browser, website, and site-level cache. Sometimes cached data can cause connection issues. You can refer to our guide on clearing cache in WordPress.

3. Disconnect and reconnect your Rank Math account again. You can do this by navigating to Rank Math SEO → Dashboard → Help and selecting Disconnect Account. After that, try reconnecting your website.
   

4. If the warning persists, you may need to add a filter to your website to bypass the URL check. You can add the following code to your theme’s functions.php file:

   /**
   * Filter whether we need to check for URL mismatch or not.
   */
   add_filter( 'rank_math/registration/do_url_check', '__return_false' );

   This should help maintain the connection without issues.

If you continue to experience problems after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further.

Thank you for your understanding, and we look forward to resolving this for you!

Hello,

Apologies for the inconvenience.

Could you please confirm if you’re referring to the Google Search Console and Analytics account?

If so, you can skip the Google connection process in the Setup Wizard.

Please verify using the URL prefix and ensure that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

You can follow our guide here to create the URL Prefix property:
https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

Regarding the Analytics drop-down, could you please confirm if you have already created a GA4 property for your website?

If not yet, please visit this page (https://analytics.google.com/analytics/web/) and sign up for a Google Analytics account and property, then reconnect your Google Account so the new Analytics account will reflect in that section.

Looking forward to helping you.

Hello,

Regarding the help tab, this is not showing most likely because you have network-activated Rank Math. The recommended method of installing Rank Math on multisite is to activate it individually on the subsite. The Rankbot (and until now us) was not aware that this instal was a multi-site, which is why it had suggested reconnecting using the ‘Help’ tab. The Google connection will not work unless your site is connected to a Rank Math account.

Can you confirm if you have added this filter to your website?

add_filter( 'rank_math/registration/do_url_check', '__return_false' );

If not, please do. You can add the code to your site using any of the methods here.

If this issue persist, please share access to your website with us so we can investigate further.

Thank you for your patience and cooperation

Hello,

Please make sure that you’ve connected the correct Google account and not connecting to Google Search Console via a domain property but rather a URL prefix and that you have verified the correct version of your website on the Google Search Console (HTTP or HTTPS, www or non-www).

Please note that you may need to choose the property https://domain.com/ and not the sc:domain.com upon connecting your site.

The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

In this case, please follow our guide here to create the URL Prefix property
https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

After that, please try reconnecting your Google Account again from WordPress Dashboard > Rank Math > General Settings > Analytics, and don’t forget to check all the necessary permission.

Let us know how this goes.

Thank you.

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.