I paid for the pro version, but my account page still showing free version

#883950
  • Resolved Kks

    1 year, 4 months ago

    Rank Math business
    Content AI Starter

    I paid for the pro version, but my account page still showing free version

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. If you have purchased the Rank Math PRO version but it is still showing as the free version, it may be due to the email address associated with your PRO account being different from the one on your free account.

    To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    You can open a ticket by navigating to the Rank Math Support Forum. In the ticket, please provide the email address you used to purchase the PRO plan or include a screenshot of the invoice you received from FastSpring.com.

    Thank you for raising this concern, and we are here to help you get this sorted out!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    1 year, 4 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I paid for the pro version, but my account page still showing free version’ is closed to new replies.