Hello,
We apologize for the issue you are facing with your Content AI "Creator Paket." It seems that your account is still showing as a free version, which is preventing access to the features of the Creator plan.
To resolve this, please ensure that you are logged into the correct account associated with your purchase. If you are logged in correctly and still facing this issue, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further and help resolve the problem.
Thank you for raising this concern, and we appreciate your patience as we work to assist you!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.
Let us know if this fixes the issue.
Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.
Alles OK. Jetzt funktioniert. Vielen Dank.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
