Content AI Plan not working please help me

#883534
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI Plan. Here are a few steps you can take to troubleshoot the problem:

    1. Check Subscription Status: Ensure that your Content AI subscription is active. If you see a message indicating that you need an active subscription, you can select a Content AI plan here.
      To access this Content AI feature, you need to have an active subscription plan.

    2. Refresh Credits: If your subscription is active, you may need to refresh your credits. Go to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
      Refresh Content AI Credits

    3. Connect Your Account: Make sure your website is connected to your Rank Math account. If you see a message prompting you to connect, click the Connect Now button.
      Click Connect Now

    If you’ve tried these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    kargo 34

    1 year, 4 months ago

    Rank Math free
    kargo 34

    1 year, 4 months ago

    Rank Math free

    I’m sorry to hear about the issues you’re facing. I paid for the service, but your system isn’t working properly and the problems are not being resolved. I would like to request a refund. I don’t want to spend money on faulty systems, and I prefer to use other services instead.

    Jeremy

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please allow us to help you with that?

    Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    If the issue persists, please click on the “refresh” icon/button again and see if there’s any error message shown. Please share it here.

    However, if you wish to continue with your refund request, please let us know here and we’ll do the needful.

    Looking forward to helping you.

    kargo 34

    1 year, 4 months ago

    Rank Math free

    I sent you login information via email. Please activate, if it is not active please refund my money.

    Jeremy

    1 year, 4 months ago

    Hello,

    We have gone ahead and fixed this from our end.

    You should now be able to use the Content AI feature on your website. Please check.


    @jonfeil    ,

    If following this guide doesn’t help, please create a new separate ticket so we can better assist you.

    Looking forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Content AI Plan not working please help me’ is closed to new replies.