Hello,
We apologize for the issue you are facing with the Table of Contents block. It seems that the behavior you’re describing, where users cannot scroll back up after clicking on an anchor link, is not a typical functionality of the Table of Contents block itself.
Here are a few things you can check:
- Anchor Links: Ensure that the anchor links are correctly set up and that they point to the right headings in your content.
- Browser Behavior: Sometimes, browser settings or extensions can affect scrolling behavior. Testing in different browsers or incognito mode might help identify if this is the case.
- Theme or Plugin Conflicts: There could be conflicts with your theme or other plugins that might be affecting the scrolling behavior. Try disabling other plugins temporarily to see if the issue persists.
If everything seems correct and the issue continues, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Thank you for your response!
We use WordPress with Showit, so it looks like when we put the website into troubleshoot mode, it puts the website into a critical error. Is there any other way to test this?
Hello,
In this case, please create a staging site where you can disable each plugin without worrying about touching the live website to understand why this is happening on the site.
You can follow this article to create the staging website: https://rankmath.com/blog/how-to-create-staging-site/
We look forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
