Hello, we apologize for the issue you are facing with your Rank Math PRO subscription. Thank you for raising your concern.
To assist you better, could you please provide more details about the specific problem you’re encountering? If you’re looking to downgrade your subscription or have questions about billing, we can guide you through the process.
If you want to downgrade your Rank Math PRO subscription, here’s a brief overview:
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New Subscription: If this is a new subscription and you wish to downgrade, you can raise a refund request and then purchase a new Rank Math PRO subscription of your choice from here.
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Upgraded Subscription: If this is an upgraded subscription (from PRO to Business / PRO to Agency / Business to Agency), please open a support ticket or reply here, and we will assist you in downgrading your subscription.
Once your subscription is downgraded, make sure to reconnect your websites by navigating to Rank Math SEO → Dashboard → Help in your WordPress admin area and choosing Disconnect Account. After that, click the Connect Now button to activate your license again.
If you have any specific questions or need further assistance, please reply to this ticket, and a human agent from our support team will take over and help you out!
I subscribed to pro recently using my a*****@a****** email address, and I am using it on my ocalahomes.online WordPress website. However, I just received an email stating that my subscription is due to renew at full price today. Since I paid for a full year and only purchased the subscription a few weeks ago, that does not make any sense. Please check into this and straighten it out for me. Thank you!
Hello,
Thank you for contacting Rank Math support.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
We can check that you have canceled the trial and it has ended.
Please do not hesitate to let us know if you need our assistance with anything else.
This does not answer my question at all. Am I dealing with a human being?
Hello,
The email you received was for the renewal of the Content AI trial. A 15-day Content AI trial is included with the PRO plan, and you were notified about its renewal. If the email mentioned the renewal of the PRO plan, please share it so we can check this further.
Looking forward to helping you.
Thank you for your response. I have no interest in your AI and never activated the trial. In fact, when you first launched your AI product I purchased a one year subscription. However, I believe I cancelled it because I don’t see it anywhere. Anyway, I have several excellent options as to SEO content generation available to me and I do not want to use your product for several reasons. However, two of these reasons stand out as equally important. First, Rank Math downgrades my page score by 1 point because I do not use your AI and actually labels my not using your product an error. I think that is outrageous and will never subscribe to a product that you try to strong arm me into subscribing to in this way. Second, of the several excellent choices of SEO focus content AI products available to me, yours is by far the most expensive to use. Please make sure that my AI trial is cancelled and no future attempts are made to renew. Thank you.
Hello,
We appreciate your feedback. Your trial has already ended, and our payment provider will not try to charge you for its renewal.
You can use the following filter to disable the Content AI test since you are not using it: https://rankmath.com/kb/disable-seo-content-tests/#content-ai-test
Here is how to add a filter to your site: https://rankmath.com/kb/wordpress-hooks-actions-filters/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes. That helps a lot. I appreciate it,
but all those who have not discovered they have these opt out choices still
have the issue I complained about.
For the sake of customer relations,
wouldn’t it be wise to treat the AI
issue on an opt in basis instead of
a hidden opt out basis?
Hello,
We understand your concerns about Content AI and the impact it may have on your experience with Rank Math. To clarify, Rank Math Content AI is optional, and while it integrates with the SEO scoring system, not using it will not prevent you from optimizing your content or negatively impact your overall SEO score beyond a minor adjustment.
Regarding your point on opting out versus opting in, we appreciate your suggestion. While the current approach is designed to provide users with immediate access to AI features, we will take your feedback into consideration for future updates to make the process clearer and more user-friendly.
If you’d like, you can permanently disable the Content AI test using the filter we provided earlier, ensuring no impact on your SEO scores. We’ll also continue to work on improving our communication regarding these features to ensure users are well-informed.
If you have any more questions or need further assistance, feel free to reach out.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
