Content AI credits wont refresh on multiple sites

#882010
  • Resolved sorendigital21

    2 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    We have a few websites we want to apply our credits too and the credits wont refresh.

    “The response is not a valid JSON response.”

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    2 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with refreshing your Content AI credits across multiple sites. This can sometimes happen due to various reasons. Here are a few steps you can take to resolve this:

    1. Ensure Correct Account Login: Make sure you are logged into the correct account that holds the Content AI credits. You can check your credits by visiting your Rank Math account page: Rank Math Account.

      Check Credits

    2. Disconnect and Reconnect: If the credits are showing correctly in your account but not on your websites, try disconnecting and reconnecting your Rank Math account in your WordPress admin area:

      • Go to Rank Math > Dashboard > Help.
      • Disconnect your account.
      • Reconnect it again.

      Disconnect
      Reconnect

    3. Refresh Credits: After reconnecting, go to Rank Math > General Settings > Content AI and refresh the credits. This will request the updated credits from our server.

      Refresh Credits

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention, and we hope this helps resolve your issue!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Princess

    2 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Could you please share the affected URL/s so we can check on our end as well?

    We really look forward to helping you. Thank you.

    sorendigital21

    2 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Princess

    2 months, 3 weeks ago

    Hello,

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    sorendigital21

    2 months, 3 weeks ago

    Rank Math free
    Content AI Expert

    That worked! Thank you.
    I will try another site before I close this ticket.

    Reinelle

    2 months, 3 weeks ago

    Hello,

    Sure, let us know how this goes.

    Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

    Looking forward to helping you.

    RankBot

    1 month, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Content AI credits wont refresh on multiple sites’ is closed to new replies.