Checkout page timing out with 524 error when Rank Math plugin is enabled.

#881732
  • Resolved rahultest test

    1 year, 2 months ago

    Rank Math free

    I’m encountering an issue where the WooCommerce checkout page is timing out (524 error) when Rank Math is enabled. Disabling Rank Math resolves the issue, but I need Rank Math for SEO purposes.

    Here are the steps I’ve tried so far:

    Disabling Rank Math specifically on the checkout page via custom code.
    Removing Rank Math hooks, actions, and filters on the checkout page.
    Checking server resource limits and increasing PHP memory and execution time.
    Clearing all caching plugins, browser cache, and server cache.
    No errors appear in the WordPress debug log, so it seems to be related to a conflict between Rank Math and WooCommerce.
    I would appreciate any guidance or patch that could help resolve this issue, as it affects the checkout process.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with the WooCommerce checkout page timing out with a 524 error when Rank Math is enabled. It sounds like you’ve already taken several steps to troubleshoot the problem, which is great.

    Since this issue seems to be related to a conflict between Rank Math and WooCommerce, we recommend checking the following:

    1. API Timeout: Ensure that your website is not taking more than 30 seconds to load, as this can lead to timeouts. You can check your website’s status using tools like httpstatus.io.
      Check website status with httpstatus tool

    2. Firewall Settings: Sometimes, server security or firewall settings can block API requests from Rank Math. Make sure that the IP 46.30.211.100 and the user-agent RankMathApi/2.0.2; https://rankmath.com are whitelisted in your firewall settings.

    3. Contact Hosting Provider: If the problem persists, it may be beneficial to contact your web hosting provider for assistance. They can help identify if there are any server misconfigurations or resource limitations that could be causing the timeout.

    4. Plugin Conflicts: Consider temporarily disabling other plugins to see if there is a conflict with another plugin that might be affecting the checkout process.

    If you continue to experience issues after trying these suggestions, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention, and we hope to help you resolve it soon!

    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Checkout page timing out with 524 error when Rank Math plugin is enabled.’ is closed to new replies.