Hello,
We apologize for the issue you are facing with the incompatibility between Rank Math and WPML. Thank you for providing detailed information about the problem and the steps you’ve already taken.
It seems that the issue with being redirected to the English version of the links may require a deeper investigation. Since you’ve already tried adjusting the relevant code and implementing the WPML workaround without success, we recommend that you reply to this ticket with your findings. A human agent from the Rank Math Support team will take over and provide you with the necessary assistance to resolve this issue.
In the meantime, if you haven’t already, please ensure that both Rank Math and WPML are updated to their latest versions, as updates often include fixes for known issues.
Thank you for your patience, and we look forward to resolving this matter for you soon!
HUMAN SUPPORT (PREFERABLY A DEVELOPER)
Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Looking at the section of your website you mentioned, we can see that all the links are previewing as belonging to the ES version. The few links we clicked indeed showed the ES version.
Am I missing something? If so, please share a loom.com video demonstrating the issue so I can help escalate this.
Additionally, it seems that your WP login is protected by 2FA. To allow us to access your website and investigate this matter, please deactivate the 2FA for our account.
Thank you for your patience and cooperation. We look forward to hearing back from you.
Please try to click on the links. For example every single one of these do not work:
Elite – 30″ A x 52″ L
Royal – 32″ A x 52″ L
Petite – 28″ A x 52″ L
Ultimate – 30″ A x 60″ L
Deluxe – 30″ A x 55″ L
Or the others.
2FA reset
Hello,
We would like to check this issue further.
Can you please share your website’s FTP login?
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The CloudPanel login you shared doesn’t seem to work as we are facing the “Invalid credentials.” error. Can you please verify this from your end?
Looking forward to hearing back from you.
Over 5 days guys with no reply. Can we please escalate this!?
FYI CloudPanel does not allow capital letters in username. Just adjusted
THIS IS AN URGENT ISSUE PLEASE
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the delay in response.
We have done some testing and the links you pointed out on the homepage seem to be working now after we flushed the permalinks. See the video screencast below:
https://i.rankmath.com/v/0Kfois
Can you please confirm if the issue persists from your end?
Looking forward to helping you.
I AM HAVING ALL EMPLOYEES INVOLVED WITH YOUR PLUGIN LEAVE A 1 STAR REVIEW RIGHT NOW UNTIL THIS IS RESOLVED. THIS IS RIDICULOUS. YOU ASKED FOR FTP DETAILS SO YOU COULD FLUSH PERMALINKS? YOU HAVE FIXED NOTHING
AN EXAMPLE OF OUR 1 STAR REVIEWS: https://i.imgur.com/siDvQi0.png
You made us wait over a week for this? This is not even the issue I originally pointed out to you. What you just “solved” was never an issue and always worked. What a dissapointment.
TO CLARIFY
Please visit https://es.ellasbubbles.com. Then scroll down and try to click on any of the hyperlinked products: https://i.imgur.com/dFoi58D.png
Hello,
Sorry for the confusion. We have forwarded the ticket to the development team for further investigation and will get back to you soon with an update.
We sincerely appreciate your patience in the meantime.
Thank you.
Hello,
We couldn’t login to your site’s admin panel because the 2FA is enabled on your site. Even from cPanel we couldn’t find any option to login to site or disable the 2FA. Could you please disable it?
Looking forward to helping you.
This is because you consistently waste 7 days without replying and the 2FA expires. How about just responding faster than 7 days? I have AGAIN</stron> reset 2FA for you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
