Hello,
We apologize for the issues you are facing with the fatal error and the access to your website through Elementor. The error you mentioned regarding Rank Math not being able to access wp-config.php could be related to file permissions or server configuration.
To troubleshoot this issue, please ensure that the file permissions for wp-config.php are set correctly. Typically, the permissions should be set to 644. You may also want to check with your hosting provider to ensure that there are no server-level restrictions preventing access.
Regarding the Content IA feature you purchased, we recommend replying to your existing ticket so that a human agent from the Rank Math Support team can assist you directly with that issue. They will be able to provide you with specific guidance on how to resolve it.
As for the URL registered with Rank Math, if it is incorrect, you can update it in the Rank Math settings. Please navigate to Rank Math > General Settings > Edit Site and ensure that the correct URL is set.
If you continue to experience issues, please reply to this ticket, and a human agent will take over and assist you further.
Thank you for your understanding, and we appreciate your patience as we work to resolve these problems for you!
I verified the permissions and it’s all good. I can’t access not modify any pages inside WordPress through Elementor. It gives me the fatal error problem. When I deactivate RankMath Pro Business that’s included in my WordPress package, then I can access the pages and modify them, but it’s not updating online. In RankMath, my ecolequebec.com domain that’s connected with Google Analytics monitoring the 4 languages versions of my site (/fr-ca, /pt-br, /es-la, /en-us), is now only connected to ecolequebec.com/pt-br. It seems like RankMath decided that ecolequebec.com/pt-br is my main website but it’s bot even capable anymore accessing it to update it.
When I look in the SEO Analyzer, it just shows me ecolequebec.com/pt-br and thew sitemap is filing to Google all the languages versions under this portugueses version.
Please help me resolve this
Thanks
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The issue here is that there’s a possibility of a corrupted schema added to that certain page. To fix this, you’ll have to delete that schema and try creating and adding it back again.
As for your Content AI issues, please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
You may also refer to this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Lastly, as for your site connection issues, can you please confirm if you have a separate WordPress installation for each language on your website?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
