Hello, we’re sorry to hear about the issue you’re facing with being charged twice for the Content AI plans. Unfortunately, we cannot process refunds or account adjustments directly through this platform.
We recommend that you reply to this ticket with the details of your charges, and a human agent from the Rank Math Support team will assist you further with your request. Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue for you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems you upgraded your Content AI Starter to Creator.
If the upgrade was not intended, we can refund this for you and downgrade your Content AI back to Starter plan.
We really look forward to hearing back from you. Thank you.
After your reply i am willing to continue with the content creator. Thank you for your reply.
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
