Issue Saving Changes to Meta Tags

#879938
  • Resolved Alpha Geeks

    1 year, 2 months ago

    Rank Math free

    I’m experiencing an issue where I’m unable to save changes to the meta tags on my website. I’ve followed the necessary steps, but the changes do not seem to take effect.

    Could you please assist me in resolving this issue? Thank you for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with saving changes to your meta tags. Here are some common causes and solutions that might help you resolve this problem:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent you from saving the SEO Title, Description, and Focus Keyword. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when saving metadata. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

    • Open Developer Tools by navigating to More Tools → Developer Tools from the Chrome menu or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).

    Open Developer Tools

    • Click on the Console tab.

    Open console tab

    • Look for any errors that may indicate what is causing the issue.

    Google Chrome JavaScript console errors

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to necessary files. Check if Rank Math is being blocked and whitelist it if necessary. Look for blocked access to these files:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You can use Wordfence in Learning Mode to whitelist these files.

    If you have tried these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Rakibuzzaman Siam

    1 year, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes. If you are using a Firewall, please whitelist this route:

    /wp-json/rankmath/v1/updateMeta

    For more information on this issue, you can follow this guideline: https://rankmath.com/kb/meta-data-not-saving/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Issue Saving Changes to Meta Tags’ is closed to new replies.