Hello,
We apologize for the issue you are facing with the AI SEO feature not being activated on your website. Since your website is linked to your account, there are a couple of things to check:
-
Content AI Subscription Status: Ensure that your Content AI subscription is active. If you see a message indicating that you need an active subscription when trying to access Content AI, it may mean that your plan is not currently active. You can check this in your Rank Math account under the Websites section.
-
Website Connection: Make sure that your website is properly connected to your Rank Math account. If you see a message prompting you to connect your account, please follow the instructions to do so.
If everything seems correct and you still cannot access the AI features, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further with your transaction details and activation issues.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
As mentioned before, My website is properly connected. Howver, I you see a message indicating that I need an active subscription when trying to access Content AI.tHIS may mean that MY plan is not currently active.
Can you resolve my issue please or refund me?
Hello,
We do not see any subscription on the account you opened this ticket with.
Please share the email you used during the purchase or search and forward a receipt from FastSpring.com so we can locate your transaction and subscription.
We anticipate hearing back from you.
Thanks.
I was not sure which one I used, but should be one of these:
i***@g****************
i***@g*****************
f**************@g********
Hello,
The first two emails are not registered on our site, and the third one doesn’t have the Content AI plan. Please share the receipt you must have received from FastSpring so we can locate the purchase. If you don’t have the receipt, get in touch with our accounts team at s******@r*********** and share the last four digits of the card you used to purchase the plan.
Looking forward to helping you.
here are the details of he transaction:
user name attributed: fikriel
N° de transaction
0EY96352EN825653Y
Date de la transaction
22 sept. 2024
Marchand
Bright Market LLC dba FastSpring
d********@f*************
+1 877-327-8914
Hello,
You have purchased the plan using the email address mentioned in the sensitive data section. Please confirm the preferred email address so we can merge your accounts.
Looking forward to helping you.
Please note that the one in sensitive data is different from the one I prefer (i***@g*****************) . Unless you want me keep the first one (sensitive data one). Please confirm
Please keep the first one
Hello,
We have merged your accounts under the i***@g***************** email.
Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.
Once done, the Content AI should work without any issues.
Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
