I want my money back

#879711
  • Resolved Xavier

    1 year, 4 months ago

    Rank Math free

    Good morning. Following a purchase from you 6 months ago for a one-year plan, I would like to know if I can be reimbursed because your product is misleading since I cannot use it without adding another purchase. I don’t understand why you can buy something without buying something else to buy it, is this a scam? Very unresponsive customer service and we pay for nothing if I understand correctly? I’m disgusted and I think I’ll never buy anything on WordPress again thanks to you. CAN I BE AT LEAST PARTIALLY REFUNDED???

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing and understand your frustration regarding your purchase. However, our refund policy states that we offer a 30-day money-back guarantee, which applies exclusively to new customers and does not cover renewals or purchases made more than 30 days ago.

    Since your purchase was made 6 months ago, we are unable to process a refund at this time. We appreciate your feedback and understand that this situation is disappointing. If you have any further questions or need assistance with using the product, please feel free to reply to this ticket, and a human agent from our support team will assist you.

    Thank you for raising your concern, and we hope to resolve any issues you may have with our product.

    Sources:
    Rank Math Refund Policy » Rank Math

    Princess

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that your purchased the Content AI Starter plan is already way past the refund period. Please note that Content AI plans differ from our Rank Math PRO subscription and you can use the premium version of Content AI without Rank Math PRO.

    For initial troubleshooting steps, please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    If it does not work, please share the affected URL/s so we can check on our end as well?

    We really look forward to helping you. Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I want my money back’ is closed to new replies.