Hello,
We apologize for the issue you are facing with your page not opening. This can sometimes happen due to conflicts with other plugins or settings within your WordPress site.
Here are a few steps you can take to troubleshoot the issue:
- Deactivate Other Plugins: If you have other SEO plugins or any plugins that might conflict with Rank Math, try deactivating them to see if that resolves the issue.
- Check PHP Version: Ensure that your server is running a compatible version of PHP for Rank Math. You can find more information about this here.
- Review Error Logs: Check your server’s error logs for any messages that might indicate what is causing the page to fail to load.
- Clear Cache: If you are using a caching plugin, clear the cache and see if that helps.
If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this to our attention!
Hello,
Thank you for contacting support.
Can you please clarify if the situation was sorted? If not, please share the page URL and a screenshot of the browser console if the error is with opening the page in the backend.
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
