Hello,
We apologize for the issue you are facing regarding your subscription. To proceed with the cancellation and refund of your Content AI subscription, we can assist you with that.
Since you mentioned that the amount was deducted today, you are eligible for a refund under our 30-day money-back guarantee policy. Please reply to this ticket confirming that you would like us to process your refund, and we will forward your request to the concerned team.
For more details on our refund policy, you can refer to this article: Rank Math Refund Policy.
Thank you for raising this concern, and we look forward to your confirmation so we can assist you further!
Sources:
Rank Math Refund Policy » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I confirm, to cancel and refund “Content AI” subscription
Hello,
Sorry for the confusion from the Rankbot response.
The recent transaction was for a renewal and our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist you with your refund request.
Dear Sir / Mam
I will thankful to you if you switch current subscription from “AI Subscription” to “WordPress SEO tools – PRO”.
In this I can take 2 subscription for my client – “WordPress SEO tools – PRO”. You can bill me the balance payment.
I dont want refund.
Request to consider once.
Hello,
We cannot switch subscription for you. What we can do is refund Content AI and you if you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello
Today I have purchased the PRO plugin.
Request to Refund my AI Subcription of $71.88.
Thanks waiting for confirmation
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Please do not hesitate to let us know if you need our assistance with anything else.
