Hello, we apologize for the issue you are facing with your account showing as free. If you have purchased Rank Math PRO but your account is still showing as free, it may be due to using a different email address for your PRO plan than the one associated with your free account.
To resolve this, you can follow these steps:
- Log into your Rank Math account and check if you can see the PRO features.
- If not, please contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket in the Rank Math Support Forum.
Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The PRO subscription was purchased under this email address: b****@b***********
Would you like us to merge that with this current account of yours?
Looking forward to hearing back from you.
This is a mistake, the account was purchased for b***@a**************** and not b****@b***********
b****@b*********** is an affiliate of the account. Not sure why, but the purchase was made correctly and I even have purchase details for the b***@a**************** and not b****@b***********.
Please make necessary change.
Hello,
We can merge your accounts to avoid further confusion, we just need your confirmation if you want us to do that.
However, if you want us to just transfer the subscription to the preferred account, let us know here too and we’ll do the needful.
Looking forward to helping you.
I am confirming that this is the account that needs to have subscription, while the other account is an affiliate that referred to PRO version.
Hello,
We have moved the subscription to the b***@a**************** account. Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
it still says free and not paid
I am logged in into btea account via gmail log-in.
Hello,
Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.
It must have been a temporary server delay.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
