Hello,
We apologize for the issue you are facing with removing or changing keywords and meta descriptions in Rank Math. It sounds frustrating, especially after copying over a website.
Here are a few steps you can try to resolve this issue:
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Check Page Settings: Make sure you are editing the correct page. Go to the page in question and look for the Rank Math Metabox. You should be able to edit the SEO Title and Description directly from there.
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Clear Cache: If you are using any caching plugins, clear the cache after making changes to ensure that the latest settings are reflected on the front end.
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Check for Conflicts: Sometimes, other plugins or themes can cause conflicts. Try deactivating other plugins one by one to see if that resolves the issue.
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Cloudflare Settings: If you are using Cloudflare, ensure that it is not blocking any Rank Math functionalities. You may need to whitelist certain URLs as mentioned in our documentation. You can find more details on this here.
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Manual Removal: If the above steps do not work, you might need to manually remove the metadata from the database using a tool like phpMyAdmin, but please proceed with caution and back up your database first.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience!
I’ve tried all of the above except for manual removal. I need more information on how to do this properly.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. We’re sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Thanks.
Thank you, I contacted my hosting service and they helped me to whitelist as suggested. I’ve cleared everything but the issue remains. Next steps? If you would like a loom, I can provide, but not sure that would help. I edit the page and delete the meta and keywords, or change the meta and keywords, and save the changes, yet the changes are not saved.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Could this be caused because the site is on a subdomain of my website?
Hello,
If you visit the path below, you should see in live that Wordfence is currently blocking the API route:
https://theplannersedge.meadowlark.tech/wp-json/rankmath/v1/updateMeta
See screenshot:
In this case, please contact the support folks from Wordfence to get this sorted out or you may follow this guide.
If the issue persists, do let us know here and we’ll assist you further.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
