Rank Math freezing and deleting page data

Hello,

We apologize for the issue you are facing with Rank Math freezing and deleting page data while using the DIVI theme. This sounds frustrating, especially after putting in so much work.

Since the problem seems to occur specifically with the DIVI theme, it may be related to a conflict between Rank Math and DIVI or possibly another plugin. Here are a few steps you can take to troubleshoot this issue:

1. Check for Plugin Conflicts: Since you’ve already tried disabling plugins, ensure that you have only Rank Math and DIVI activated. If the issue persists, it might be worth checking if there are any updates available for both Rank Math and DIVI.

2. Increase PHP Memory Limit: Sometimes, low memory limits can cause freezing issues. You can increase your PHP memory limit by adding the following line to your wp-config.php file:

   define('WP_MEMORY_LIMIT', '256M');

3. Enable Debugging: You can enable debugging in WordPress to see if any errors are being logged when the freeze occurs. Add the following lines to your wp-config.php file:

   define('WP_DEBUG', true);
   define('WP_DEBUG_LOG', true);
   define('WP_DEBUG_DISPLAY', false);

   After enabling this, check the debug.log file in the wp-content directory for any errors that might provide insight into the issue.

4. Check Server Resources: Ensure that your hosting environment has sufficient resources (CPU, RAM) to handle the operations you are performing.

5. Contact DIVI Support: Since the issue seems to be tied to the DIVI theme, reaching out to their support team may also provide additional insights or solutions specific to their theme.

If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. We appreciate your patience and understanding as we work to resolve this matter together!

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

Please check the PHP values of your site by going to WordPress dashboard > Tools > Site Health > Info tab > Server. These values affect the performance of your site and they should be set at least to the following recommendations:

PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

If any of these values are lower than the recommended ones, please contact your hosting provider and ask them to increase them for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

Glad that helped.

If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.

Looking forward to helping you.