Hello,
Thank you for contacting the support.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email and we will assist you further with the request.
I just searched for your email in my inbox after seeing your reply. The email is there but I didn’t check it.
Please look into it and see if you can create a refund, as I didn’t use any credits.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
The charge was made from the debit card. Thanks for your assistance.
Hello,
We are glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
