Hello,
We apologize for the issue you are facing with not receiving an email after purchasing your Rank Math PRO subscription. This can sometimes happen due to various reasons, such as spam filters or using a different email address during the purchase.
To resolve this, we recommend checking your spam or junk folder for any emails from us. If you still cannot find the email, please reply to this ticket with the email address you used for the purchase, and a human agent from our support team will assist you further.
Thank you for raising this concern!
I am still not able to find it even in the spam folder. Me email address given was y********@g********
Is the human agent on their way to assist me?
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hi i’m from singapore and i paid with my Mastercard. We don’t have fast spring yet
Hello,
Please contact our accounts team at s******@r*********** and share the last 4 digits of the card you used so they can locate the purchase.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
