Hello,
We apologize for the issue you are facing with your subscription. To resolve the payment problem, please ensure that your payment method supports the following:
- Payments in USD $
- Supports subscription-based payments
- You are not using a prepaid card
- International payments are turned on
- Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead. Additionally, it may be helpful to call your bank to inquire about any blocks on the payment and request them to approve it on your end.
If the issue persists, please send us a screencast of the problem using a tool like Loom, and we will assist you further.
Thank you for raising this concern, and we look forward to helping you!
Thank you very much for your quick response.
How can I now try to repay my subscription? I don’t see it in my subscription list anymore. Is this a bug?
Hello,
Thank you for contacting Rank Math.
The subscription has expired already and we do not have any option to revert a subscription that has expired already. You will have to make a new purchase:
https://rankmath.com/pricing/
Hope that helps.
So I have no choice but to switch to an offer that is nearly double the price? It’s very kind of you to reward your loyal customers in this way.
Hello,
We appreciate your query and we would love to address it.
This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
https://rankmath.com/kb/updated-plugin-prices/
It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
With that said, since you are one of our loyal customers, we can make an exception for you. We have escalated your request for a partial refund with our accounts team to match the old pricing, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
We appreciate your patience and just wanted to let you know that we have made the change and refunded $52.88 USD +Tax back to your payment source.
The same shall be reflected in your payment source in 5-7 business days.
Do let us know if you need help with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
