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Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please note that this option only works if you’re using the Gutenberg block editor or the Classic editor. In case, you’re using any other page builder, this option will not work.

However, if you’re using the Gutenberg block editor or the Classic editor, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

You were using custom blocks that Rank Math’s Content Analysis API isn’t fully compatible with. We tested this functionality on a new page on your website, and as you can see from the attached video, the preview “eye” button is working fine.

We hope this helps clarify the issue. Please let us know if you have any other questions or concerns.