Hello, we apologize for the issue you are facing with the error message "Requested entity was not found" when trying to get the URL status in Instant Indexing. This error typically indicates that the URL you are trying to check does not exist or is not accessible at the moment.
Here are a few steps you can take to troubleshoot this issue:
- Check the URL: Ensure that the URL you are trying to check is correct and that the page exists on your website.
- Server Configuration: Make sure your web server is configured correctly and is returning the appropriate status codes. If the page has been deleted or moved, it should return a 404 status code.
- IndexNow API Limitations: Sometimes, if there are too many requests from your IP address, it may lead to errors. Ensure that you are not exceeding any limits set by the IndexNow API.
- Contact Hosting Provider: If everything seems correct on your end, consider reaching out to your web hosting provider to check if there are any server-side issues affecting the accessibility of your URLs.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
How to Fix 429 Error with IndexNow API » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you?
However, if you’re requesting to get the status, please try to submit the URL in Publish/Update URL first. Once done, please check the URL again with Get URL Status.
Let us know how it goes. Looking forward to helping you.
Thank you.
I uploaded the error image as you said above
Here it is the url of uploaded image
https://imgur.com/a/hNBatKw
This is not only happeneing on 1 website only this is happening my 2 websites
I have tried everything you mentioned in your message, but unfortunately, the issue could not be resolved
Hello,
We have identified that this is currently not working and it’s something that our developers are investigating. As soon as we get some updates, we’ll make sure to let you know here.
We would really appreciate your kind patience regarding this issue.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
