Red light in front of analytics

#874706
  • Resolved Elenka Angelova

    1 year, 6 months ago

    Rank Math free

    Please let me know why can’t I move forward with Rank Math?
    The light is red in front of Analytics and there is no content.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello, we apologize for the issue you are facing with the red light in front of Analytics in Rank Math. A red signal indicates a glitch in the connection with your Google Analytics account. This could be due to various reasons, such as an issue with the connection itself.

    To resolve this, please follow these steps:

    1. Navigate to Rank Math SEO → General Settings → Analytics.
    2. Click on the Test Connections option at the top right of the Analytics settings. This will validate your existing connections.
      Test connections
    3. If you see a red signal again, try reconnecting with your Google account by following the prompt that appears.
      Reconnect Search Console connection

    If the issue persists even after reconnecting, we recommend replying to this ticket and sharing any error logs you may have. A human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math

    Adetayo

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and we apologize for any trouble you may have experienced with Rank Math.

    To fix the issue, please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    If you already have verified properties and you’re still unable to connect them – then follow these steps

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate auth token from Google

    After that, reconnect the Google account again, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you. If you still face any problems or have any questions, please let us know. We’re always here to help.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Red light in front of analytics’ is closed to new replies.