Hello, we’re sorry to hear that you’re facing this issue. If you have purchased the Rank Math PRO version but haven’t received any email confirmation, please check your spam or junk folder to ensure it hasn’t been misdirected.
If you still can’t find it, you may have upgraded to PRO using a different email address. In that case, we recommend logging into your Rank Math account to verify your purchase and download the PRO version from your dashboard.
If you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you promptly.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
We’ve checked your account, and it seems that your account is already using the Rank Math PRO subscription. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the Rank Math PRO plugin from your account’s dashboard.
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Could you please confirm which email address you want to use? You can also update the email of your Rank Math account here:
https://rankmath.com/my-account/edit-account/
Looking forward to helping you.
yes, I THINK I PAID TWICE BECAUSE THE FIRST TIME I DIN’T RECIEVE ANY NOTIFICATIONS BUT I DID REACH THE PAGE OF THANK YOU FOR PURCHASING. I WILL CHECK WITH THE CREDIT CARD AND IF I WAS CHARGED TWICE I WILL UPDATE YOU.
THANKS
Hello,
Sure! Please let us know if it was a duplicate purchase so that we can refund the other one.
Meanwhile, please don’t hesitate to let us know if you have any other questions.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
