Hello,
We apologize for the confusion regarding your order. When you subscribe to the Rank Math AI Starter plan, you are eligible for a 15-day free trial of Content AI, which allows you to explore the features before committing fully. However, it seems there may have been a misunderstanding regarding the billing process.
To clarify:
- If you subscribed to the Rank Math AI Starter plan, you should have received a trial period where you can use the features without being charged immediately.
- After the trial period, your subscription will renew at the regular price unless canceled.
If you have been charged and believe this is an error, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further and resolve any issues with your subscription.
Thank you for raising this concern, and we appreciate your understanding as we work to clarify this matter for you!
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
I understood, it’s OK about the charges because I want to subscribe, yes it’s already charged but I hope you will not charge me again after the trial ends.
Regards,
Hello,
Apologies for the confusion.
After the 15-day free trial ends, you will be automatically billed for the upcoming year’s Content AI subscription. However, if you decide that Content AI is not for you, you can cancel the free trial anytime before it expires.
The Content AI is the perfect solution for performing AI SEO on your website and we really hope you reconsider. Here’s what you miss out on by cancelling Content AI:
– 1-Click SEO Content Generation
– 1-Click SEO Title and Description Generation
– More than 40+ Dedicated AI Tools
– 1-Click Competitor Content Research
– 125+ Expert-Written, Supercharged Prompts
If you have made up your mind, please follow the instructions laid out in this knowledgebase article to cancel your trial:
https://rankmath.com/kb/cancelling-content-ai-trial/
If you run into any issues while cancelling the trial, do let us know and we will assist you further.
Hope that helps.
I already billed and paid, you will bill me again?
Hello,
You currently paid for the Rank Math PRO subscription.
The Content AI is a separate subscription and not part of the PRO subscription.
You can cancel the Content AI trial if you don’t want to be billed for it.
Don’t hesitate to get in touch if you require any further assistance.
Thank you.
no i paid for Ai, i have screenshot for what i paid for, my subscription for monthly Ai credits, I still didn’t used the service because i relized there something wrong with your subscription
Hello,
Unfortunately, there is no active Content AI subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
To share the screenshot, you can use a tool like https://imgur.com/upload
We look forward to hearing back from you.
Thanks.
check the attached screenshot, and check my first response to this ticket, I already told your support that I’m subscribed for Ai why did your system send me confirmation mail for RM Pro, I already asked this question before to your support.
my email: j**********@g********
https://imgur.com/a/Wnm1Fnn
that’s a system not working properly, fix it, and now change my subscription to Ai please
Hello,
In this case, we will refund the current Rank Math PRO subscription so you can purchase the Content AI subscription.
We have notified the billing department and they will soon respond with an update for you.
Please don’t hesitate to let us know if you have any other questions.
Thank you for choosing Rank Math
how can I trust that will not happen again, I bought it already but you gave me RM Pro, no need to refund it, fix it from your end, and look at the amount that was paid for Ai. you will see its feet in the subscribtion.
Hello,
Unfortunately, swapping the Rank Math PRO subscription for the Content AI subscription is not available at the moment.
The only way to fix this is to make a refund of the current subscription so you can purchase the right subscription.
We can process a refund for your current purchase, and then you can proceed to purchase the correct subscription based on your requirements. If you would like us to process your refund, please let us know, and we will assist you accordingly.
We look forward to hearing back from you.
Thank you.
Thank you.
yes please refund
please fix your system, so I can purchase again, I told you I surly paid for Ai and got RM pro
Hello,
We have gone ahead and refunded your recent transaction with us.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You may proceed with purchasing the Content AI subscription here: https://rankmath.com/content-ai/#pricing
Hope that helps.
I’m afraid to subscribe and get the same error, I mean subscribe for a product and get another product.
Hello,
We understand your concern, and we sincerely apologize for the confusion you’ve experienced. Our team has already processed the refund, and you can now proceed with purchasing the correct Content AI subscription without any issues.
If you encounter any issues during your new subscription, feel free to reach out, and we’ll be happy to assist you.
Thank you for your understanding and patience.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
