Content AI won’t show

#873718
  • Resolved nicky239

    1 year, 5 months ago

    Rank Math free

    Hey there,

    I’m using Rankmath since a few days and I bought the content AI subscription. However on my wordpress website that’s connected, the content AI section is still not available. It says that I don’t have a active subscription.

    Can you help me with this?

    thanks in advance!

    Nicky

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    We apologize for the issue you are facing with Content AI. It seems that your website may not be properly connected to your Rank Math account or there might be an issue with your subscription status.

    Here are a few steps you can take to resolve this:

    1. Check Your Subscription: Ensure that your Content AI subscription is active. You can verify this by visiting your Rank Math account and checking the subscription status.

    2. Connect Your Website: If your subscription is active, make sure your website is connected to the correct Rank Math account. To do this:

      • Go to your WordPress Dashboard.
      • Navigate to Rank Math SEO → Dashboard → Help.
      • If it shows Connected, choose Disconnect Account and then reconnect by clicking the Connect Now button.
        Choose Disconnect account
        Click Connect Now in Rank Math

    3. Refresh Content AI Credits: After reconnecting, go to Rank Math → General Settings → Content AI and refresh your credits. This can help in resolving any issues related to credit recognition.
      Refresh Credits

    If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope this helps!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please try to follow the steps from this guideline and see if that works for you. https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot of the credits with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Content AI won’t show’ is closed to new replies.