Hello,
We apologize for the issue you are facing with your free AI credits not replenishing. It’s important to note that unused words or credits within a month will not roll over to the next month. If you are seeing 100 credits but they are not replenishing, please ensure that you are logged into the correct account associated with your subscription.
You can check your remaining credits by going to your Rank Math account and navigating to the Websites section. Here’s a helpful link for reference: Rank Math Account.
If everything seems correct but the credits are still not updating, please try disconnecting and reconnecting your Rank Math account in your WordPress admin area under Rank Math > Dashboard > Help. After doing so, refresh the credits count in your Content AI section to see if it updates correctly.
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
You get 750 Content AI credits for free every month.
If this is not the case, please ensure you have updated to the latest version of our plugin according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
