Cannot update plug in

#873376
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    We apologize for the issue you are facing with updating the plugin. It seems you might be encountering the error message "Automatic update is unavailable for this plugin." Here are a few steps you can take to resolve this issue:

    1. Reconnect Your Website with Rank Math:

      • Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Disconnect Account.
      • After disconnecting, click on the Connect Now button to reconnect your website.
        Disconnect account in Rank Math SEO
        Click Connect Now in Rank Math

    2. Check for Plugin Conflicts: Sometimes, conflicts with other plugins or themes can cause update issues. You can check for conflicts by following our guide on Plugin/ Theme Conflict With Rank Math.

    3. Define Encryption Keys: If the issue persists, you may need to define the RANK_MATH_ENCRYPTION_KEY and RANK_MATH_ENCRYPTION_SALT constants in your wp-config.php file. This will help Rank Math use consistent keys for encryption. Here’s how you can add them:

      
define( 'RANK_MATH_ENCRYPTION_KEY', 'S)xC=}0D!J;GB[Waz*)@lQ@!?MmXjQp>w57v!zeK,{WzdlF3>lnU5G8

    Sources:
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math

    Reinelle

    1 year, 6 months ago

    Hello,

    From your screenshot, you’re updating the Rank Math PRO plugin but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot update plug in’ is closed to new replies.