Paid full year licence – account shows no licence

Hello, we apologize for the issue you are facing with your Rank Math account showing as free despite having purchased a full year license.

It’s possible that the email address associated with your PRO plan differs from the one on your FREE account. To resolve this, you will need to merge both accounts or change the email connected to your PRO plan.

Here’s how you can proceed:

1. Log into your Rank Math account and check if you can see your PRO license there.
2. If it’s not visible, please navigate to the Rank Math Support Forum to open a ticket.
3. In the Ticket Title section, enter a brief summary of your issue, and provide more details in the Ticket Question section.
4. In the Sensitive Data section, include the email address(es) you want to connect to your PRO account. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
5. Finally, click the SUBMIT YOUR TICKET button.

Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes. Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math