Hello,
We apologize for the issue you are facing with downloading the Rank Math PRO version. To download the PRO plugin, please log into your Rank Math account and check your dashboard for the download option. If you do not see it, it may be because you upgraded to PRO using a different email address than the one associated with your free account.
In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can find more information on how to do this in our knowledgebase article here.
Thank you for raising this concern, and we hope this helps resolve your issue!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to PRO.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
Thank you.
You have charged me 2 times for a total of over $120. I do not need 2 licenses, please check your billing for my email and you will see. Please refund one of the purchases. It never sent me an email, or any kind of receipt for my purchase either. I would like to keep the current license active, please just refund the one that was a duplicate.
Hello,
As mentioned in the other ticket you opened about the same, our system shows only one purchase for $59 about 3 days ago. If you have any other purchase please follow the instructions in the previous ticket and share the receipt with our team in the other ticket.
Thank you.
