Hello,
Thank you for contacting support.
The refund happened 2 hours ago and the money has left our accounts.
You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
This is my VISA Prepaid Card
I’m From Bangladesh and I pay this money using bangladeshi Card, this is my Russian Client account.
Hello,
We are not sure what the timeframes for a VISA prepaid card are but we believe that the money should reach the account very soon. The refund left our accounts yesterday as we mentioned before so in the upcoming days you can also contact your bank to ask for the status of the refund.
Please give it a couple of days and then check with your bank for further details.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
