Hello,
We apologize for the issue you and your client are facing with the buy button being stuck at loading. This can sometimes happen due to various reasons such as browser issues, network problems, or conflicts with other plugins.
Here are a few steps you can try to resolve the issue:
- Clear Browser Cache: Ensure that both you and your client clear the browser cache and try again.
- Try a Different Browser: Sometimes, switching to a different browser can help.
- Disable Browser Extensions: Check if any browser extensions are causing conflicts and try disabling them temporarily.
- Check Network Connection: Ensure that there are no network issues on your end or your client’s end.
- Disable Other Plugins: If possible, temporarily disable other plugins to see if there’s a conflict.
If the issue persists after trying these steps, please reply to this ticket with any additional details or screenshots of the issue, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Could you please try with a different browser or in the incognito mode? Most probably the issue is occurring because of the extensions of your browser.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
