Request for Refund and Assistance with Issue on nycdoorsandmore.com

#871870
  • Resolved Yael Maayan

    1 year, 7 months ago

    Rank Math free

    Dear Rank Math Support,

    I hope this message finds you well. I have an account with you under websurfinc.com, where I’ve added a few websites, including nycdoorsandmore.com.

    I’ve noticed an issue where a box appears on the left side of my dashboard, prompting me to sign up for AI features. I am not interested in using this feature, but the text below the box is blurry, making it hard to read. While trying to move the box, I clicked on it and was unexpectedly charged $65.19.

    This has been frustrating, and I kindly request a refund for this charge. Additionally, I would appreciate your help in resolving the issue on nycdoorsandmore.com to prevent this from happening again.

    Thank you in advance for your assistance.

    Best regards,
    Yael Maayan
    websurfinc.com

Viewing 3 replies - 1 through 3 (of 3 total)
  • Adetayo

    1 year, 7 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Unfortunately, there is no active Content AI subscription on the account you are using to contact us.

    Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

    We look forward to hearing back from you.

    Thanks.

    Yael Maayan

    1 year, 7 months ago

    Rank Math free

    The email address is w*********@g********

    Princess

    1 year, 7 months ago

    Hello,

    Yes, we can see a Content AI subscription under the email address you provided. However, it is way past the refund period.

    What we can do is help you with the issue.

    Now, we have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please make sure you are logged in using the correct Rank Math Account where you made a purchase.

    Let us know if the issue has been fixed for your website.

    If you still can’t access Content AI, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Request for Refund and Assistance with Issue on nycdoorsandmore.com’ is closed to new replies.