Elementor stuck on loading issue? - Support

Resolved El Mate
1 year, 7 months ago

Rank Math free

Hi

I have done a conflict test, and i found that the issue of elementor stuck on loading issue stems from rankmath plugin. Test was done be activating and deactivating onlye the rankmath plugin.

Please check the video for clarity:

Loading isssue

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
1 year, 7 months ago
Hello,

We apologize for the issue you are facing with Elementor getting stuck on loading. Thank you for providing the video for clarity.

To further investigate this conflict, we recommend that you perform a detailed conflict check using the Health Check plugin. This will help us confirm if the issue is indeed caused by Rank Math or if there might be another underlying problem. Here are the steps to follow:
1. Install the Health Check Plugin:
  - Log into your WordPress Administrator account and navigate to the dashboard.
  - Go to Plugins > Add New.
  - Search for ‘Health Check’ and click Install Now on the Health Check & Troubleshooting plugin.
  - Activate the plugin.
2. Enable Troubleshooting Mode:
  - Navigate to Tools > Site Health and then go to the Troubleshooting tab.
  - Press Enable Troubleshooting Mode. This will disable all plugins and themes for you only, allowing you to test without affecting your visitors.
3. Test Elementor:
  - With only Rank Math enabled, try to reproduce the issue with Elementor.
  - If the issue persists, it may indicate a deeper conflict that we need to address.
4. Check Theme Conflicts:
  - If the issue does not occur with only Rank Math active, enable your theme and check again.
If you find that the issue still exists even with only Rank Math active, please let us know, and we will do our best to resolve this conflict from our end.

Thank you for your patience as we work through this issue together!

Sources:
Confirming a Theme/Plugin Conflict With Rank Math
Rakibuzzaman Siam
1 year, 6 months ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please make sure both Rank Math and Elementor plugins are updated to the latest version.

Once done, please check the PHP values of your site by heading over to your WordPress dashboard > Tools > Site Health > Info tab > Server. If they are set too low on your site, please ask your hosting provider to upgrade the values according to the following and see if that works for you:
```
PHP Memory Limit: 1024M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.
El Mate
1 year, 6 months ago

Rank Math free

It worked!

It was the memory limit!

Thanks alot!

Adetayo
1 year, 6 months ago

Hello,

We are glad that everything has been sorted out.

Do you still need our assistance with anything else or we can go ahead to close the ticket?

We really look forward to helping you.

El Mate
1 year, 6 months ago

Rank Math free

We can close it

Ike
1 year, 6 months ago

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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