Need a refund

Hello,

Thank you for contacting us, and we are so sorry about the trouble this must have caused.

Given your situation, one solution could be to merge both accounts, consolidating all plans under one primary email address.

By doing this, we can ensure that all your purchases and tickets are centralized.

If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard.

Could you please share the email ID in the below format:

Make this email primary : {preferred primary email here }
Discard this email: { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases are available under your preferred account.

If you however prefer we proceed with a refund, let us know and we will do the needful.

We really look forward to helping you.

Thank you.

Hello,

Thank you so much for getting in touch.

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Hope that helps.

Hello,

You’re very much welcome! Glad that we could address your request.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.