Hello,
We apologize for the issue you are facing with your Rank Math PRO account not showing up. It seems that the email address associated with your PRO plan might be different from the one linked to your FREE account.
To resolve this, you will need to merge both accounts or change the email connected to your PRO account. Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a brief summary of your issue.
- In the Ticket Question section, provide more details about your situation.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
We are glad to be of help
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
