Hello,
We apologize for the issue you are facing with your payment. Here are a few troubleshooting steps you can follow to resolve the payment rejection:
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Ensure Your Card Supports International Payments: Make sure your card is approved for international payments in USD ($) and supports subscription payments.
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Check Payment Method: Ensure you are not using a prepaid card, as Rank Math only accepts credit or debit cards.
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Turn Off VPN or Proxy: If you have a VPN or proxy enabled, please turn it off, as this can sometimes cause payment issues.
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Contact Your Bank: If everything seems fine on your end, we recommend contacting your bank to understand why the payment is being blocked and ask them to approve it from their end.
If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we hope to resolve it quickly for you!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
It seems like you already managed to purchase the PRO plan. Now, you can follow this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If you need any other assistance, please feel free to let us know.
We are here to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
