merge account

#869614
  • Resolved Bill Brothers

    1 year, 7 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I purchased the plugin before I setup and account, and now it seems my purchase isn’t linked to my account. Can you help?

    Order: RANKMATH240905-4231-24185

    should be linked to w********@r**********

    Thanks!
    Bill

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. Thank you for raising this concern.

    To merge your accounts, please navigate to the Rank Math Support Forum and open a ticket. In the Sensitive Data section, include the email address you want to connect to your PRO account (in this case, w********@r**********) and the order number you provided (RANKMATH240905-4231-24185). This will help our support team locate your PRO account and assist you with merging it with your existing account.

    submit a ticket

    Once you’ve submitted the ticket, a human agent from our support team will take over and assist you further.

    Thank you for your understanding, and we look forward to resolving this for you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have transferred your purchased Rank Math with Content AI trial to this account.

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘merge account’ is closed to new replies.