Impossible to open rankmath metabox

#868986
  • Resolved Light Up
    Rank Math free

    The arrow to open the rankmath box has disappeared for all tags and categories (articles and products). I used Health Check & Troubleshooting, disable all plugins except rankmath and changed the theme but the problem remains the same. The metabox is ok for pages, articles and products…

    Thanks for help

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with the Rank Math Metabox not appearing for tags and categories. Thank you for raising this concern and for the troubleshooting steps you’ve already taken.

    Since you’ve already disabled other plugins and changed the theme without resolving the issue, we recommend checking if the Rank Math Metabox is enabled for those specific taxonomies. You can do this by navigating to Rank Math SEO → Titles & Meta in your WordPress dashboard and ensuring that the Meta Box is enabled for Tags and Categories.

    If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will take over and provide further assistance.

    Thank you for your patience!

    Sources:
    Why Rank Math’s Meta Box is Not Showing? » Rank Math

    I all are enable as you can see on my screenshot https://prnt.sc/iH0RXTTEotOS

    Hello,

    Thank you for contacting support.

    Our team is already investigating this issue which is caused by the latest update of the plugin.

    We hope to release a patch for it as soon as possible.

    We appreciate your time and patience with this matter.

    Hello,

    We have released a quick update that fixed the issue. Please update the Free plugin to the latest version on your site.

    If you are unable to see an update, please clear Rank Math’s transients from:
    WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients

    remove transients rank math

    Please clear your website caches after updating.

    Let us know how it goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Impossible to open rankmath metabox’ is closed to new replies.