Hello,
We apologize for the issue you are facing with refreshing the credits for Content AI. The error message "The response is not a valid JSON response" typically indicates a problem with the server response or a conflict with another plugin or theme.
Here are a few steps you can try to resolve this issue:
- Clear Cache: If you are using any caching plugins, clear the cache and try again.
- Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict causing this issue.
- Switch Theme: Switch to a default WordPress theme (like Twenty Twenty-One) to check if your current theme is causing the problem.
- Check Server Configuration: Ensure that your server configuration allows for proper API responses. You may need to consult with your hosting provider.
- Re-login: Log out of your Rank Math account in the WordPress dashboard and log back in.
If the issue persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding!
Sources:
Resolving Content AI Related Issues » Rank Math
Niklon Joey that was pretty lame. You should be kicked out for using this portal to promote yourself.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
I have removed the other user’s comment.
Could you please share the affected URL/s so we can check on our end as well?
Please edit the first post on this ticket and include the domain name/s in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you. Thank you.
It is not a specific URL. I get that error message when I try to refresh the AI credit on the RankMath plugin inside of WordPress admin area.
Hello,
We can see that you have three domains connected with your account.
We added the list to the sensitive data section. Please specify in which domains you experienced the error so we can check.
We really look forward to helping you.
I have turned off many of the plugins and it is still unresolved?
I have done everything possible, including deleting the plugin, disconnecting the website, clearing the cache, etc etc. I do notice that after I disconnect the website, delete the plugin and cache, when I reinstall and reconnect the website, the date on my account defaults to 2022 when I first installed it. How can I clear everything so I can start fresh?
Hello,
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
Thank you for doing that. It works now.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
