Hello,
We apologize for the issue you are facing regarding your Content AI Credits. As an Expert plan subscriber, you should receive a one-time offer of 10,000 Content AI Credits upon subscription. Additionally, if you have an active membership of our plugin (PRO, Business & Agency), you would receive extra credits based on your subscription level.
If you are seeing only 12,000 credits instead of the expected amount, it might be due to a misunderstanding or a technical issue. We recommend checking your Rank Math account area to confirm your credits and ensure everything is set up correctly.
For further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and provide you with the help you need. Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
I have purchased Content AI Expert. from the begining I get 12,000 credits only. please kindly help me on this because I am thinking whether to renew the sbscription or not.
Hello,
Thank you for contacting Rank Math support.
We can see that you have the Content AI Expert subscription, so you should get 30k monthly credit allocation (or 45k, depending on when you subscribed). Please navigate to https://rankmath.com/my-account/websites/ and share a screenshot of the page with us – like this:
That page will show your monthly credit allocation as well as the number of credit used. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
We are looking forward to hearing back from you.
Hello,
It seems like you’ve marked this ticket as resolved.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Thank you.
Hello,
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Do raise a new ticket as we are marking this one as resolved.
