Cant pay

#867964
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with the payment form. Here are some troubleshooting steps you can try:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, click on it and select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off. Some browsers have built-in VPNs, so check your browser settings as well.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Turn off any ad blockers while attempting the transaction. Even if you did not install one, check your browser settings for built-in ad blockers.
      Turn off your ad blocker

    4. Ensure Your Card Supports International Payments: Make sure your credit or debit card supports subscription payments and international payments in USD.

    If you have tried all these steps and the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Alexander Z

    1 year, 7 months ago

    Rank Math free

    no, the problem is with the form

    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

    i get this message even if try to pay paypal, or any card. i used three different cards

    Alexander Z

    1 year, 7 months ago

    Rank Math free

    apple pay is failing too

    Reinelle

    1 year, 7 months ago

    Hello,

    Apologies for the inconvenience.

    Could you please confirm which country you are in when purchasing Rank Math?

    Also, please share the last 4 digits of your card and the first & last name you have used so we can check.

    You can add them to the sensitive data section by editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Cant pay’ is closed to new replies.