Hello,
We apologize for the issue you are facing with the Rank Math plugin activation. It seems that instead of activating the plugin, a CSV file is being downloaded. This could be due to a browser setting or an issue with the Rank Math account connection process.
To resolve this, we recommend trying the following steps:
- Clear your browser cache: Sometimes, cached data can cause unexpected behavior.
- Try a different browser: If you’re using one browser, try switching to another to see if the issue persists.
- Disable browser extensions: Some extensions may interfere with the download process. Try disabling them temporarily.
- Check your Rank Math account: Ensure that your account is properly set up and that you are logged in correctly.
If the problem continues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
My issue is not resolved yet it show same error
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Our plugin will never automatically generate that kind of file after activation.
Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update it. You may refer to our changelog page here: https://rankmath.com/changelog/
The issue could be caused by another plugin. To determine that, please follow this guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
