Rank Math causing blank screen

#867693
  • Resolved Samuel

    1 year, 7 months ago

    Rank Math free

    Hello. I have a problem with the Rank Math plugin that I have installed on my wordpress site. So far everything worked normally, but all of a sudden when I wanted to edit my post, it didn’t work and only a white screen appeared. So I tried disabling all the plugins and as I gradually turned them on I found that it was the Rank Math plugin that was causing this problem. I also tried disabling all other plugins and leaving only the RankMath plugin on to see if it conflicted with another plugin. However, the same problem persists even when only the RankMath plugin itself is turned on, so I know from that that it is the one causing the problem. As soon as I turn this plugin off, my post goes to edit normally. Please help me.

Viewing 13 replies - 1 through 13 (of 13 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin causing a blank screen. Since you’ve already tried disabling other plugins and confirmed that the problem persists with only Rank Math active, it seems there might be a deeper conflict or issue at play.

    To further diagnose the problem, we recommend checking if there are any conflicts with your theme or other settings. You can do this by using the Troubleshooting Mode. Here’s how:

    1. Navigate to the Troubleshooting Mode in the top bar of your WordPress dashboard.
    2. Hover over the plugins section and enable one plugin at a time to see if the issue reoccurs.
    3. If the issue persists even when only the default WordPress theme and Rank Math are active, please let us know directly at our support forum so that we can inform you about further steps.

    If you need detailed guidance on checking for plugin conflicts, you can refer to this article: Confirming a Theme/Plugin Conflict With Rank Math.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Confirming a Theme/Plugin Conflict With Rank Math

    Samuel

    1 year, 7 months ago

    Rank Math free

    Even after enabling troubleshooting mode, the problem still persists only when the rankmath plugin is enabled.

    Reinelle

    1 year, 7 months ago

    Hello,

    Please follow this guide to enable debugging in WordPress:
    https://wordpress.org/support/article/debugging-in-wordpress/

    You can also get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the issue on the editor when Rank Math is enabled.

    Looking forward to helping you.

    Samuel

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Samuel

    1 year, 7 months ago

    Rank Math free

    Here I am providing you the data from debug log

    Great

    1 year, 7 months ago

    Hello,

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Samuel

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Great

    1 year, 7 months ago

    Hello,

    Please share your FTP access as well. If you’re not familiar with this or how to get the credentials, please speak with your web hosting company.

    Thank you for your patience and cooperation

    Samuel

    1 year, 7 months ago

    Rank Math free

    Can i just give you my login credentials to my hosting provider? In their dashboard you have also acces to all of the website and domain files.

    Great

    1 year, 7 months ago

    Hello,

    Sure, please share the access with us. Make sure to share the credential using the sensitive data section.

    We are looking forward to hearing back from you.

    Samuel

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Samuel

    1 year, 7 months ago

    Rank Math free

    Hi, please, can I ask how it’s going with my website? Thank you.

    Great

    1 year, 7 months ago

    Hello,

    Upon investigating the issue, we have found that your other posts and new posts are working properly, so the issue seems to be specific to the affected post only.

    To address this issue, we recommend recreating the page from scratch to see if that resolves the problem. Alternatively, you can try removing all Rank Math blocks from the affected post to see if that helps.

    We hope this information clarifies the issue. Please feel free to reach out if you have any further questions or concerns.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘Rank Math causing blank screen’ is closed to new replies.