Page Changes scrub the RankMath Snippet etc.

#86750
  • Resolved Cory Pantelakis

    4 years, 3 months ago

    Rank Math free

    Hello and thank you for the great work on the SEO plugin.

    I have just installed on the website: goCanDoServices.com

    Environment / WordPress 5.5 / Theme: Impreza / Page Builder: WPBakery

    Events:
    1) on a given page I enter new Snippet information, add keywords etc. and immediately Update the page to save changes.
    2) if I then make changes on the page and Update to save the RankMath Snippet Info and Keyword info is scrubbed as if never entered.

    Please help.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Cory Pantelakis

    4 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello,

    I am sorry for the late reply. I tried to log in to check it but the credentials don’t work anymore. Did you already fix it? If not, could you check the credentials?

    Looking forward to help you,

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Page Changes scrub the RankMath Snippet etc.’ is closed to new replies.