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Hello and thank you for the great work on the SEO plugin.
I have just installed on the website: goCanDoServices.com
Environment / WordPress 5.5 / Theme: Impreza / Page Builder: WPBakery
Events:
1) on a given page I enter new Snippet information, add keywords etc. and immediately Update the page to save changes.
2) if I then make changes on the page and Update to save the RankMath Snippet Info and Keyword info is scrubbed as if never entered.Please help.
Thank you.
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Page Changes scrub the RankMath Snippet etc.’ is closed to new replies.