Hello,
We apologize for the issue you are facing with your Rank Math account. To activate your Rank Math PRO, please ensure that you have connected the correct email address to your account. If the email you used to purchase the PRO plan is different from the one on your FREE account, you will need to merge both accounts or change the email connected to your PRO plan.
You can do this by navigating to the Rank Math Support Forum and opening a ticket. In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Once our support team receives your request, they will assist you in activating your Rank Math PRO account.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math support.
You have purchased the plugin with the email address mentioned in the sensitive data section. Please let us know the preferred email address so we can merge your accounts.
Looking forward to helping you.
Thank you, you can merge it to c******@g********
Thank you
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
https://www.youtube-nocookie.com/embed/nCDe67K_3rA
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
